Cancellation & Refund Policy

• You can cancel at any time. You keep your plan until the end of the period you have paid for.
• Monthly plans: fees are not refundable. Cancelling stops the next charge.
• Yearly plans: a full refund if you ask within 14 days of the purchase or of a renewal. No refund after that.
• Duplicate charges, and payments that failed but were still debited, are always refunded.
• A plan we could not apply to your workspace after you paid is refunded in full.
• Refunds go back to the original payment method within 5 to 7 business days of approval.

You can cancel at any time from the Billing page of the console (console.sendurl.to/billing), or by writing to support@sendurl.to from your account's email address. There is no cancellation fee.

Cancelling stops the automatic renewal. Your plan stays active until the end of the billing period you have already paid for; the workspace then moves to the Free plan, or to a plan our team set up for it. Nothing is deleted: your links keep working and keep the visit limits they had, and your click data is kept, as described in section 10 of the Terms.

Monthly fees are not refundable, including for a partly used month. Cancel before your next renewal date and you will not be charged again.

If you ask within 14 days of buying a yearly plan, or within 14 days of a yearly renewal, we refund that payment in full. For example, if your yearly plan renews on 1 March, you can ask for a full refund of that renewal until 15 March.

When we refund a yearly payment, we also cancel that subscription with immediate effect, so it does not renew: the plan ends when the refund is issued. Links keep the visit limits they had. After the 14 days, yearly fees are not refundable; you can still cancel, and you keep the plan until the end of the year you have paid for.

If you were charged twice for the same plan and period, for example because two admins of a workspace bought a plan at the same time, or money was debited for a payment that failed, we refund the extra payment in full, whenever you tell us; the plan you paid for once is not affected. Your bank or Razorpay often reverses a failed payment automatically; if it has not, write to us.

If you paid for a plan and it is not applied to your workspace, write to support@sendurl.to as described in our Shipping & Delivery Policy. If we cannot apply the plan you paid for, we refund that payment in full, whenever you tell us, whether the plan is monthly or yearly and whatever the 14-day window of section 4 says, and we cancel the subscription so it is not charged again.

• Upgrading within the same billing cycle takes effect at once, and the prorated difference for the rest of the current billing period is charged straight away: you pay only for the part of the period left, at the difference between the two prices. If your bank requires a new authorisation, the new plan starts at the end of the current period instead. Upgrading raises the visit limits of the workspace's existing links to the new plan's.
• Downgrading takes effect at the end of the current billing period. You keep the higher plan until then; the unused part of the period is not refunded. Links keep the visit limits they had; downgrading lowers nothing.
• Switching between monthly and yearly billing takes effect at the end of the current billing period.

Write to support@sendurl.to from your account's email address, or from the email address you used at checkout. Tell us the date and amount of the payment, or its Razorpay payment id. We reply within 2 business days.

Once a refund is approved, we issue it through Razorpay to the original payment method. It reaches you within 5 to 7 business days of approval; your bank may take longer to show it. Refunds are made in US dollars, the currency you paid in. Any currency conversion or international transaction fees your bank charged are outside our control and are not refunded by us.

If you disagree with a charge or with a refund decision, write to support@sendurl.to first, and we will look at it again. Please contact us before raising a dispute or chargeback with your bank; it is usually the quickest way to get your money back. If you are still not satisfied, you can write to our Grievance Officer at grievances@sendurl.to (see Grievance Redressal).